Airport welcome FAQ: your questions answered

Online, in a few minutes: you choose your service, give us your flight and pay a 30% deposit.

You pay the 30% deposit online when booking, then the balance when you arrive.

The 30% deposit is paid when booking through PayPal, with or without an account: you can pay directly by bank card. You can also use a money transfer service (Western Union, MoneyGram, Ria…): the details are sent with your confirmation. The balance is paid on arrival.

Yes, the price of the service is fixed in advance. Paid options and transfers outside Casablanca are confirmed with you before payment.

Yes, free of charge up to 24 hours before your arrival, subject to availability: from your client account, on WhatsApp or by email.

Yes. The deposit is refunded if you cancel more than 72 hours before your arrival, 50% of it between 72 and 24 hours before, and it is kept after that. Money transfer fees are not refunded.

They'll be waiting for you at the airport exit with a sign bearing your name.

We track your flight in real time: the welcome follows your actual landing time, with 60 minutes of waiting included. If you're held up at passport control or baggage claim, let us know on WhatsApp: we'll wait at no extra cost.

Yes. Night arrival is an option, at a night rate.

At launch, Mohammed V airport in Casablanca. Other airports will follow once our partners are in place.

No. Km Zero is a welcome and organisation service. The transfer is carried out by licensed tourist transport companies, our partners.

Traveller is the airport welcome and drop-off at your accommodation. Arrival is for people moving to Morocco and adds help with their paperwork.

Yes, as an option, with a price depending on the city, confirmed before payment.

It isn't included, but we take you to an operator's counter (Maroc Telecom, Orange, inwi) in the arrivals hall. Expect to pay a few dozen dirhams.

The message to your loved ones on arrival, WhatsApp assistance during your stay and the 30-day WhatsApp follow-up.

The airport welcome, the transfer, school suggestions and housing suggestions.

Yes, if you wish: the message to your loved ones is a free option.

Yes. A parent can book and pay from their country, and receive a message at each step: landing, welcome, arrival at the accommodation.

With the Premium service: you describe your planned arrivals and we send you a quote with no commitment.

Yes. The Premium service is invoiced to the company.

It's only used to organise your arrival. Details are in our privacy policy (Law 09-08).